Mattress Warranties, Trials, Returns, and Comfort Exchanges Explained

Warranties, sleep trials, and comfort exchanges are three different policies that protect your mattress purchase, but they are often confused. A warranty covers manufacturing defects. A sleep trial is a manufacturer-direct return policy. A comfort exchange is a retailer policy that lets you swap a mattress for a different model. This guide explains each, covers common exclusions, and details Metro Mattress of Georgia's actual policies. Always verify the specific terms for your mattress model, as they vary by manufacturer.

What a Mattress Warranty Covers

A mattress warranty is a manufacturer's guarantee against defects in materials and workmanship. It typically covers:

• Coil failure. Springs that break or lose tension prematurely.
• Excessive sagging. Body impressions deeper than a specified threshold (usually 1.5 inches) that occur without improper use.
• Seam separation. Stitching that comes undone or layers that delaminate.
• Material defects. Foam that crumbles or tears prematurely.

Warranties do not cover normal wear, comfort changes (the mattress feeling softer over time), or damage from improper use. Most warranties last 10 years, but terms vary — always read the warranty card that comes with your mattress.

Sleep Trials Explained

A sleep trial is a manufacturer-direct policy that allows you to return a mattress for a refund within a specified period (often 100 nights) if you are not satisfied. Sleep trials are common with online-direct brands like Helix, Casper, and Brooklyn Bedding.

Important: Sleep trials typically apply only to mattresses purchased directly from the manufacturer's website. When you buy from a retailer like Metro Mattress, the manufacturer's sleep trial may not apply. Instead, Metro Mattress offers its own comfort exchange policy (described below). Always verify which policies apply to your purchase before buying.

Metro's 120-Day Comfort Exchange

Metro Mattress of Georgia offers a 120-Day Comfort Exchange Policy for eligible mattresses. Here are the key terms:

• A minimum 30-night adjustment period is required before requesting an exchange.
• You may request one comfort exchange within 120 days of the original delivery or pickup date.
• The mattress must have been protected from first use with a waterproof mattress protector purchased with the mattress.
• The mattress must be clean, sanitary, undamaged, and have all original law tags attached.
• The original purchase price is applied toward the replacement. If the replacement costs more, you pay the difference. If it costs less, the difference is not refundable.
• Original delivery, setup, and removal charges are nonrefundable. Standard charges apply to the replacement.

Not eligible: Clearance merchandise, floor models, special orders, custom sizes, adjustable bases, foundations, pillows, protectors, and accessories. Manufacturer defects are handled separately under the applicable manufacturer's warranty.

For the complete policy, see our FAQ page.

Common Exclusions

Warranties and comfort exchanges share common exclusions. Be aware of these to protect your coverage:

Questions to Ask Before Buying

Before purchasing a mattress, ask these questions:

• ☐ How long is the warranty, and what does it cover?
• ☐ What is the sagging depth threshold for a warranty claim?
• ☐ Is the warranty prorated or non-prorated?
• ☐ Does the manufacturer's sleep trial apply to this purchase?
• ☐ What is Metro's comfort exchange policy for this mattress?
• ☐ What foundation is required to maintain the warranty?
• ☐ Is a mattress protector required for comfort exchange eligibility?

Ready to shop with confidence? Browse our catalog or visit a showroom near you. Our Sleep Team can answer all warranty and policy questions before you buy.